Cleaning Industry Insights Survey
Tuesday, September 27, 2011
New York, NY - Procter & Gamble Professional commissioned Ipsos Public Affairs to conduct a national survey among managers of cleaning operations from several industries with the objective of exploring their perceptions, attitudes and behaviors about their business and how they are adapting to the challenges brought on by the current economic climate.
The full presentation can be downloaded on the right.
- Decision-makers are feeling the pressure from the economic climate and are responding accordingly: most feel they have been effective at keeping their operating costs down over the last 12 months. Their businesses have cut back in a number of areas, including stocking of office supplies, staff perks and benefits, inventory, and resources.
- Finding ways to become more efficient is the preferred course of action to improve the bottom line. A majority feel their business is somewhat efficient but there remains some room for improvement, with only one in four rating themselves as extremely efficient with their cleaning operations.
- Ultimately, the most important business factors are to keep current customers happy, attract new customers and remain vigilant with efficient use of current resources.
- Operations are doing more with less by relying heavily on fewer staff resources and using more efficient, multiuse cleaning products.
- Maintaining top quality work and employee turnover are among the biggest challenges of managing a cleaning staff, which also feed into concerns with training. Most agree that employers are responsible for training the cleaning staff, with one-on-one and on-the-job training as the most effective means of training. The challenges of effective cleaning-related training are more difficult to pinpoint, as decision-makers across four sectors are concerned about the cost of training, the loss of work productivity, language differences, and the availability of qualified training.
- Respondents are looking for product performance and price when making a decision about purchasing cleaning products, defining value by product quality and versatility of use. Getting the job done the first time is the most important factor in assessing quality.
For more information please contact:
Julio C Franco
Senior Research Manager
Ipsos Public Affairs
New York, NY
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