Consumers from Around the World United in Shopping Styles

Five Types of Shoppers Exist that Transcend Country Boundaries

Wednesday, September 22, 2010

New York, NY - Global consumer packaged goods shoppers should not be defined by their country but instead by their shopping attitudes and behavior – especially their attitudes toward price and their propensity to pre-plan their consumer packaged goods purchases. These are the latest findings from a global segmentation study conducted by Ipsos Marketing, Shopper & Retail Research.

Ipsos Marketing has identified five different types of CPG shoppers which can be found around the world in varying degrees. The five shopper segments are:

Brand Lovers (19%) The distinguishing trait of these shoppers is spending money on brands that may be more expensive than alternatives. These shoppers are the ones who are more influenced by store staff and place a greater value on convenience.

Price Driven (23%) With fixed budgets for grocery shopping, shoppers in this group are more likely to make a shopping list, compare prices and go out of their way to find the stores with the lowest prices.

Indulgents 16% The most impulsive group, this group is attracted to new products in store and are more likely to choose the good tasting over the healthy option. They are happy to spend more to save time and don’t mind paying more for branded products.

Responsible Planners (17%) Shoppers in this group are also on a fixed budget (like the Price Driven shoppers) and always compare prices. They are the shoppers most likely to buy online and have changed their habits to shop in a more sustainable way.

Bargain Hunters (25%) Shoppers in this group also hunt for bargains but are less price-constrained and more impulsive. They can afford to buy in bulk and are less interested in shopping online.

The segments were developed based on a consumer survey conducted by Ipsos in 23 countries (segment breakdowns for each country are available upon request). The segmentation analysis revealed two important implications for CPG marketers:

  1. Global CPG shoppers can be segmented based on their attitudes towards bargain hunting, promotions and price comparisons and the degree to which they stick to their pre-planned purchases vs. buying on impulse.
  2. Country of residence is not a strong factor in trying to classify global shoppers into different segments. In fact, our data suggests that consumers in different countries may exhibit similar shopping behavior even though they are geographically dispersed and at different stages of economic development.

According to Gill Aitchison, President, Ipsos Marketing, Global Shopper & Retail, “Our data suggests that shopping styles transcend geographic boundaries. For example, Argentina, Brazil, Italy, Mexico, Poland, and Spain all fall in the middle of the spectrum when it comes to price sensitivity and pre-planning of CPG purchasing – despite the fact that they differ considerably in terms of geographic location and economic development. These cross-country patterns can help marketers adopt a multinational strategy based on common shopping traits.”

Donna Wydra, Senior Vice President, Ipsos Marketing, US Shopper & Retail agrees. “It’s natural for marketers to try to customize their merchandising strategies to countries or geographies – there is an intuitive logic to doing that. However, our findings demonstrate that retail strategies should align with shopping styles, which are not necessarily dictated by geography. For example, Brand Lovers dominate across China, India, Russia and Turkey – therefore, marketers can take advantage of the opportunities that this provides as brands become more affordable in these growing economies. On the other hand, there is a need to continue to promote and meet the needs of the bargain hunters found in the US, Canada, Great Britain and Australia for whom smart shopping has become a way of life. The bottom line is that shopping strategies should align to shoppers, not countries.”

For more information on this news release please contact:

Paul Crowe
Vice President, Shopper and Retail
Ipsos Marketing
(312) 665-0615

Allyson Leavy
Director of Marketing
Ipsos Marketing
Global Consumer Goods
(516) 507-3515

About Ipsos Marketing

Ipsos Marketing – The Innovation and Brand Research Specialists – is the Ipsos brand for Marketing Research. Ipsos Marketing brings clients an unequalled research expertise at every stage of their innovation and brand development process. Supported by specialized teams, Ipsos Marketing offers an in-depth understanding of the drivers of consumer choice and of the marketing challenges faced by our clients. Our leading-edge solutions integrate qualitative and quantitative research, using engaging digital tools as well as advanced modeling and forecasting techniques. Ipsos Marketing is a specialization of Ipsos, a global survey-based market research company that offers expertise in Advertising and Marketing research, Customer and Employee Relationship research, Media, Content and Technology research, and Social and Corporate Reputation research.

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About Ipsos

Ipsos is a leading global survey-based market research company, owned and managed by research professionals. Ipsos helps interpret, simulate, and anticipate the needs and responses of consumers, customers, and citizens around the world.

Member companies assess market potential and interpret market trends. They develop and build brands. They help clients build long-term relationships with their customers. They test advertising and study audience responses to various media. They measure public opinion around the globe.

Ipsos member companies offer expertise in advertising, customer loyalty, marketing, media, and public affairs research, as well as forecasting, modeling, and consulting. Ipsos has a full line of custom, syndicated, omnibus, panel, and online research products and services, guided by industry experts and bolstered by advanced analytics and methodologies. The company was founded in 1975 and has been publicly traded since 1999.

In 2009, Ipsos generated global revenues of €943.7 million ($1.31 billion U.S.).

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Consumers from Around the World United in Shopping Styles

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Allyson Leavy
Vice President
Ipsos InnoQuest
Paul Crowe, Ph.D
Senior Vice President, US
Ipsos Marketing