Online Canadians Report a Large 35% Decline in the Amount of Email Received

Other ‘text’ based communications starting to emerge, as the face of online communication is changing

Tuesday, June 29, 2010

Calgary, AB – Online Canadians have reported a significant decline in the number of weekly emails received, according to the latest Ipsos Interactive Reid Report. The average number of email received in the past week (including spam) has declined by 35% from 198 in late 2008 to 129 today.

J1a. "In an average week, how many emails do you receive (including spam)?"

Generally, 18-34 year olds do everything more online than their older counterparts. However, this age group now receives the fewest emails each week with an average of 116. Those respondents with high school educations or less also receive significantly fewer emails each week.

Study author Mark Laver noted that "when you look at some of the new communications platforms, such as Facebook, Twitter and Messenger, that have taken off in the last few years the decline in email usage is really not that surprising, what is surprising is the size of the decline that is happening."

One of the reasons that email usage may have declined so dramatically are emerging communications platforms such as Facebook, Twitter, and various Instant Messengers. In fact, Facebook users send an average of 16 messages inside of that platform each week. Those using MSN Messenger or Blackberry Messenger are sending even more messages on a weekly basis.

J18. "In the past week how many messages/emails did you send to people in the following communications platforms?"

Interestingly, there are some demographic and gender differences by communications platform. Facebook tends to be used more often by females and those with lower household incomes. Twitter, MSN Messenger and Blackberry Messenger tend to be used more frequently by males. MSN Messenger is used more frequently by those aged 18-34, while Blackberry is used more by males aged 35-54, and those with higher household incomes.

Study author Mark Laver noted that "people are still communicating online through text based communications, however these are starting to become more real time because in some of these platforms you can see when your contacts are online at the same time as you are. Email in contrast is based on hope. Hope that the message gets through, hope that the recipient is there, hope that they open it and hope that they return the message. The newer forms of communicating can be more instantaneous which may be one of the reasons that users are gravitating to them. These findings also have significant implications for those businesses that rely on email marketing for some or all of their business. These companies should be evaluating to see if social media platforms are an effective method for distributing their message."

This release is based on the findings of a chapter on Email Marketing (INSERT LINK) of an Ipsos Reid syndicated study, the Inter@ctive Reid Report, fielded in Q1, 2010. This online survey of 844 Canadian adults was conducted via the Ipsos Online Panel. The results are based on a sample where quota sampling and weighting are employed to balance demographics and ensure that the sample's composition reflects that of the actual Canadian population according to Census data. Quota samples with weighting from the Ipsos online panel provide results that are intended to approximate a probability sample. An unweighted probability sample of this size, with a 100% response rate, would have an estimated margin of error of +/- 3.37 percentage points, 19 times out of 20.

For more information on this news release and the Interactive Reid Report please contact:

Dave Pierzchala
Senior Vice President
Ipsos Loyalty
778.373.5006
dave.pierzchala@ipsos.com

Karen Beck
Senior Research Manager
Ipsos Reid
778.373.5026
karen.beck@ipsos.com

About Ipsos Reid

Ipsos Reid is Canada's market intelligence leader and the country’s leading provider of public opinion research. With operations in eight cities, Ipsos Reid employs more than 300 research professionals and support staff in Canada. The company has the biggest network of telephone call centres in Canada, as well as the largest pre-recruited household and on-line panels. Ipsos Reid’s Canadian marketing research and public affairs practices are staffed with seasoned research consultants with extensive industry-specific backgrounds, offering the premier suite of research vehicles in Canada—including the Interactive Reid Report, the leading source of public opinion in the country—all of which provide clients with actionable and relevant information. Ipsos Reid is an Ipsos company, a leading global survey-based market research group.

To learn more, visit www.ipsos.ca

About Ipsos

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Member companies assess market potential and interpret market trends. They develop and build brands. They help clients build long-term relationships with their customers. They test advertising and study audience responses to various media. They measure public opinion around the globe.

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Online Canadians Report a Large 35% Decline in the Amount of Email Received

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DavePierzchala Dave Pierzchala
SVP, Managing Director
Ipsos Reid
Work+1.778.373.5006

KarenBeck Karen Beck
Associate Vice President
Ipsos Reid
Work1.778.373.5026