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Making Mystery Shopping Smarter: A Webinar About Design Optimization

November 2016
30 minutes

Stop making common mistakes that can be easily fixed. Your mystery shopping program should be A. Fast, B. Simple, and C. Cost Effective. However,...     

#CXDay Webinars from Ipsos

October 2016
31 Minutes, 20 Minutes

Does your organization want to improve its customer experience? Are you struggling to stay up to date with the latest trends and technologies?...     

Translating Brand Value into Tangible Customer Experiences: A Webinar About Aligning Brand and the Customer Journey

September 2016
43 Minutes

Today's marketplace is crowded with competitors, where brands require a clear understanding of their value propositions and aspirations to succeed....     

Webinar: 11 Ways Companies Damage Customer Relationships Via Compensation (#5 Will Shock You!)

September 2016
29 Minutes

Does CX + Employee $$$ = Success? Increasing backlash against connecting customer metrics to employee compensation suggests the equation is not so...