Experience Growth

The Integrated Measurement System: How to Unleash the Potential of Linkage Analyses Using Customer Data

Linkage analyses can be defined as establishing the statistical connection between two (or more) separate sources of data. In essence, linkage...     


In the mind of the consumer, there is no prize for second place

The more you like a product, the more likely you are to buy it again, right? Traditional market research suggests this is the case - that improving a...     


The US Payer Customer Experience: An emerging business model for Pharma?

Despite having a surplus of undifferentiated drugs, heritage blockbusters going off patent and weak pipelines, most pharmaceutical companies are...     


The Apple iPhone and AT&T Story: Customer Experience and Partnerships

Sometimes one needs to take credit where credit is due. Apple is clearly getting credit for its market leading mobile device, the iPhone. At the same...     


Reinventing the Coupon: Turning Deals into Devotion

Today's coupons aren't your grandmother's coupons – the kind that were crammed between the comics and apartment ads in the Sunday paper. Now, coupons...     


Letting your brand shape your emails... and not the other way around

Emails from businesses bother me enough that I have a separate "consumer" email address – for banking, buying clothes, downloading music, booking...     


Shopper Marketing: Change the Experience, Experience the Change

Walking through a Whole Foods grocery store a few weeks ago got me observing some interesting things. Have you ever noticed that refrigerated...