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Case Study

Shell Lubricants Puts Insights Into Action

3 pages; 2 charts

Shell Lubricants, a global leader in the lubricants industry, was strengthening its indirect distribution channel to deliver growth to both Shell and...

Telus Connects the Dots

4 pages; 1 chart

During a period of significant strategic and organizational change, the large Canadian telecommunications firm TELUS Corporation (see side bar on...

Ipsos & La-Z-Boy A Dynamic Partnership

3 pages; 2 charts

La-Z-Boy’s method for measuring customer satisfaction and loyalty wasn’t giving them the data they needed – a serious problem in 2008 as the...

Understanding Customer Retention and Switching Behavior in the Healthcare Sector

2 pages; 1 chart

While many industries (e.g. telephone, wireless, satellite radio, and internet providers) offer their services on a contractual basis, the nature of...

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Events

May 2013

May 01
Luxury Roundtable
New York, NY

May 07
CMC: Keeping Your Employees Engaged Through Times of Change
Montreal, QC

May 09
Daring To Be Different: Hitting The High Notes Of Research Innovation
Vancouver, BC

May 14 - May 17
VoC Fusion 2013
Las Vegas, NV

May 14
CMC: Keeping Your Employees Engaged Through Times of Change
Ottawa, ON

May 15
Seattle Knowledge Summit: Daring To Be Different
Seattle, WA

May 16 - May 19
AAPOR Annual Conference
Boston, MA

May 16
CMC: Keeping Your Employees Engaged Through Times of Change
Toronto, ON

May 18 - May 22
ISPOR Annual International Meeting
New Orleans, LA

May 19 - May 22
PBIRG Annual Conference: Hitting A Moving Target
Naples, FL

May 22
BCAMA Vision Conference
Vancouver, BC

May 24 - May 26
Canadian Sponsorship Forum
Saskatoon, SK

May 27 - May 29
MACU Strategic Marketing Conference & AIME Awards Gala
Whistler, BC

May 28
CMC: Keeping Your Employees Engaged Through Times of Change
Toronto, ON

May 29 - May 31
CACD Conference: Generations of Leadership
Niagara-on-the-Lake, ON

May 30
CMC: Keeping Your Employees Engaged Through Times of Change
Calgary, AB

May 31 - June 04
ASCO Annual Meeting: Building Bridges To Conquer Cancer
Chicago, IL

June 2013

June 02 - June 04
MRIA: Bridging The Gap
Niagara Falls, ON

June 03 - June 05
Digital Strategy Conference
Ottawa, ON

June 05
Daring To Be Different: 10 Things You Need To Do In 2013
Calgary, AB

June 06
Daring To Be Different: 10 Things You Need To Do In 2013
Edmonton, AB

June 10 - June 12
MRA 2013: Insights & Strategies Conference
Orlando, FL

June 11
CMA Digital Measurement
Toronto, ON

June 17 - June 19
Canadian Gaming Summit
Montreal, QC

June 20 - June 22
ttra Annual International Conference
Kansas City, MO