Knowledge & Ideas

New Ipsos Loyalty Paper in the Journal of Service Research

New Ipsos Loyalty Paper in the Journal of Service Research

A paper co-authored by Timothy Keiningham and Luke Williams of Ipsos Loyalty with Forrest Morgeson III from the American Customer Satisfaction Index,...     




This month Ten rules for engaging with people online and five ways we're using mobile for smarter research in this month's issue of Ipsos Ideas.