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Case Study


Do You Need to Pull the Plug on your VOC Software?

Voice of the Customer technology is changing at an electrifying pace. Take this quiz to find out if you should be thinking about pulling the plug on...     


Shell Lubricants Puts Insights Into Action

3 pages; 2 charts

Shell Lubricants, a global leader in the lubricants industry, was strengthening its indirect distribution channel to deliver growth to both Shell and...     


Ipsos & La-Z-Boy A Dynamic Partnership

3 pages; 2 charts

La-Z-Boy’s method for measuring customer satisfaction and loyalty wasn’t giving them the data they needed – a serious problem in 2008 as the...     


Telus Connects the Dots

4 pages; 1 chart

During a period of significant strategic and organizational change, the large Canadian telecommunications firm TELUS Corporation sought to make a...