Contract Service Desk Support Specialist-Winnipeg

Job ID: 4644 Category: Information Technology
Sub Category: Infrastructure
Job Level: Intermediate Level
Location: Winnipeg, Manitoba


Ipsos is a leading global provider of advertising, marketing, public opinion, media, and customer satisfaction research. As Canada's market intelligence leader, Ipsos Reid combines meaningful data with the insight of seasoned research consultants and deep industry knowledge to deliver market research solutions that lead to business results for our clients. We have an immediate opportunity in our Winnipeg office for a:

Contract Service Desk Support Specialist

We are looking for a highly motivated, self-directed individual capable of working within tight time frames in a team environment. If you have a high level of initiative and energy, an enthusiasm for learning, and have a client service approach, this opportunity is for you.

The ideal candidate will be working towards a Diploma or Certification from a recognized IT program or an MCSE Certification. This position requires a high level of written and verbal communication skills, and the ability to work with team members located throughout North America is essential.

As a Service Desk Support Specialist you will be a member of a technical support team servicing our offices throughout North America. Working closely with senior IT support staff locally and remotely, your responsibilities will include:

  • Customer service support for end-users
  • Network trouble-shooting
  • Hardware support and trouble-shooting (PC’s, printers, etc)
  • Outlook/Exchange and Microsoft application end-user support (WinXP, Win7 Office 2007, Office 2010, etc.)
  • Setup and imaging of desktops and laptops
  • Telephone (using remote control software) and on-site support for end-users

We have a diverse IT infrastructure and offer the opportunity to develop a high level of proficiency in a number of areas. If you are interested in joining a premier organization committed to excellence and growth, both regionally and globally, please submit a detailed resumé in confidence to:

Apply online : "by clicking the 'Apply Now' button below"

Screening Questions:

  • Are you legally entitled to work in Canada ongoing without sponsorship?

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