As the Global Head of Clients, John is responsible for practice development and growth including designing and delivering customer centric transformational change programs. John regularly speaks at major conferences, publishes thought leadership, and is interviewed by the media for expert guidance on all matters relating to customer experience, satisfaction and loyalty.
John serves clients around the world and across numerous industries in the areas of customer strategy, innovation, and performance improvement. Currently based in Chicago, John has lived and worked in Europe, Asia, and Africa for a total of over 10 years. In 2010 and 2011 alone he has worked and served clients in over a dozen countries including China, India, Singapore, Japan, New Zealand, United Arab Emirates, Russia, U.S., and the U.K.
Prior to Ipsos, John gained a broad range of experience helping organizations resolve critical strategic issues while working at McKinsey & Company and Deloitte. John earned an MBA with distinction from the Kellogg School of Management at Northwestern University and a Bachelor of Science in Foreign Service from Georgetown University with certificates in International Business Diplomacy and African Studies. He continues to act as an admissions interviewer for both schools.